Ben leads on delivery and service support as part of our IBM offering, focusing on every aspect of the implementation lifecycle, including project discovery, business analysis, software installation and configuration, deployment, training and support and solution optimisation.
For 20 years Ben has worked in and around customer relationship management solutions, including campaign management, marketing operations, email marketing, salesforce automation, web analytics and ecommerce personalisation. He was Unica’s first post-sales consultant in Europe when they expanded into the region and spent the best part of the next decade ensuring customer success, working directly on implementations, as well as developing and supporting the evolving partner ecosystem and building Unica’s EMEA OnDemand Practice.
Ben’s party trick is his ability to juggle (just three balls, not flaming chainsaws!), and he can’t help but watch the Bourne films every time they’re on TV.
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